About Us: Jackpot City Casino

About Our Company

Jackpot City Casino is part of Super Group. Super Group (SGHC) Limited is the holding company for leading global online sports betting and gaming businesses: Betway, a premier online sports betting brand, and Spin, a multi-brand online casino offering. For more information, visit www.supergroup.com.

Mission & Vision

At Jackpot City, we’re committed to excellence, innovation, and doing things the right way – every shuffle, every spin, every time. Our vision? To deliver an unforgettable, fair, and entertaining gaming experience where players feel valued, secure, and ahead of the game.

Licensing & Security

We’re licensed and regulated by trusted gaming authorities, playing by the rules – always. Our site is protected by the latest SSL encryption and advanced fraud prevention protocols to ensure your safety every step of the way.

Casino Games

With over 1,500 premium casino games at your fingertips – including the latest slots, table classics, and of course, live blackjack – your perfect game is always just a click away.

Our Story

Pioneers of online casino excellence since 1998.

Our Story

Jackpot City opened its virtual doors in 1998, making us one of the true OGs in the online casino world. Back in the dial-up days, we were already laying the groundwork for a trusted, high-quality gaming experience. Over the years, we’ve evolved with the times – adding new games, adopting cutting-edge tech, and meeting the highest standards in player safety and fairness. Today, we’re proud to be a global name, known for nonstop entertainment, secure play, and world-class customer service. But at the heart of it all? The same mission we started with – delivering a thrilling, fair, and unforgettable online casino experience.

Core Values

Driven by integrity, innovation, and excellence.

Core Values

Everything we do at Jackpot City is grounded in three core values: Integrity, Innovation, and Excellence. These aren’t just words on a wall – they guide every decision we make. Integrity means we operate transparently and ethically, always putting players first. Innovation drives us to embrace new technologies and experiences that keep gameplay fresh and exciting. And excellence? That’s our standard – from customer support to game selection, we aim to exceed expectations every time. And we’re committed to responsible gaming. By supporting safe, balanced play and offering tools to stay in control, we create an environment that’s secure and entertaining. It’s how we stay accountable, forward-thinking, and connected to what truly matters.

Client-Centric Approach

Our players come first – always.

Client-Centric Approach

At Jackpot City, you’re more than just a player – you’re treated like a VIP from your very first spin. Our client-centric approach means putting your needs, preferences, and experience at the heart of everything we do. From easily accessible customer support to personalised promotions and loyalty rewards, we aim to make every interaction seamless and rewarding. Whether you're a casual spinner or a high roller, our platform adapts to suit your style. With easy navigation, secure banking, and hassle-free withdrawals, we ensure convenience at every turn. Wherever you are in your gaming journey, we’re here to deliver tailored excellence that feels less like a service and more like a red-carpet experience.

Banking & Technology

Seamless, secure payments made easy.

Banking & Technology

We make managing your funds easy, secure, and stress-free. Jackpot City supports a wide range of trusted banking options, including Visa, Mastercard, and other region-specific methods – so you can deposit and withdraw with total confidence. Transactions are backed by advanced encryption technology that keeps your personal and financial information under digital lock and key. With lightning-fast processing times, your money moves when you need it to, with no unnecessary delays or hiccups. Whether you're topping up your balance or cashing out a big win, everything is designed for maximum convenience and peace of mind. Safe, smooth, and streamlined – that’s how we roll when it comes to banking and tech.

Innovation Hub

Pushing boundaries through tech and creativity.

Innovation Hub

We don’t just keep up with the times – we set the pace. At Jackpot City, innovation is built into everything we do, from the tech that powers our platform to the games that keep you coming back for more. We work closely with top-tier developers and invest in emerging technologies to bring you smoother gameplay, enhanced visuals, and next-gen features that raise the bar. Whether it's intuitive interfaces, adaptive gaming experiences, or seamless mobile play, we’re always thinking ahead. Because when it comes to online entertainment, standing still isn’t an option. We’re here to push boundaries, surprise you, and keep the action as fresh as ever.

Promotions

There’s always a bonus on the cards.

Promotions

Love a good surprise? So do we – especially the kind that boosts your play and keeps things exciting. At Jackpot City, promotions aren’t just a side gig, they’re built into the experience. From generous welcome packages to daily deals, bonus spins, and loyalty rewards, there’s always something happening behind the scenes to give your game a little extra sparkle. Whether you're logging in for a lunchtime spin or settling in for a weekend session, our tailored promotions are ready to roll. New to the site or a seasoned regular? It doesn’t matter – we’ve always got something up our sleeve to make your visit rewarding.

Responsible Gambling

Play smart, play safe.

Responsible Gambling

We’re serious about responsible gaming – because the best way to play is smart, safe, and in control. At Jackpot City, we provide a full suite of tools to help you stay on top of your game, including deposit limits, session reminders, self-exclusion or “Take-a-break” options. It’s all about giving you the freedom to play on your terms, with the support you need just a quick click or tap away. We also align with trusted global support organisations, so expert help is always within reach if you or someone you know needs it.

Security & Compliance

Fully licensed and always secure.

Security & Compliance

Your safety is non-negotiable – and we back that up with serious security measures. Jackpot City is fully licensed and operates in strict compliance with international regulatory bodies, ensuring every aspect of your experience meets the highest industry standards. We use advanced risk management systems, real-time fraud detection, and industry-grade encryption to protect your data and transactions around the clock. Whether you’re depositing funds, withdrawing winnings, or simply enjoying the game, you can do so with total confidence. We believe that trust is earned – and we’re committed to proving it every time you log in.

Real people. Real help. Real fast.

Contact Us

Need assistance? We’ve got you. Whether you’re stuck on a payment, curious about a promotion, or just want a little guidance, our multilingual support team is ready to help. Simply click or tap the Help Centre icon. Here you can browse our handy FAQ section for instant answers to common questions around various casino-related topics. Or launch Live Chat for a solution-filled one-on-one session with a knowledgeable agent. We keep things simple, responsive, and human – just the way support should be.

Got Questions? We’ve Got the Jackpot Answers!

What do we offer our players?

From immersive live blackjack tables and top-tier slots to high-stakes promos and secure payment methods – we’ve got everything players would find at a land-based establishment, and then some.

Why choose us?

We’re a trusted name with 25+ years in the game, over 1,500 games, stellar bonuses, and airtight security. Simply put, we’ve been consistently offering excellence for nearly three decades.

How do I create an account?

That’s easy. Simply click or tap the “Sign Up” button, enter your details, confirm your email, and you’re in. Simply use your account details to log in on your preferred device.

Are there wagering requirements?

Yes. Bonuses often include wagering (also referred to as playthrough) terms. Always read the promo T&Cs to understand the fine print and know what you’re playing for.

What should I do if I forget my password?

Click “Forgot Password” on the login page, follow the prompts, and check your email. You’ll be back in the game in no time.

Can I change my password?

Yes, you can change your password anytime in your account settings.

Do I need to verify my account?

Yes, to comply with regulations and protect your account. Verification may include proof of identity and address. Don’t worry – it’s quick, secure and in your best interest to safeguard your funds and details.