Answers to Your JackpotCity Online Casino FAQs

Players can trust that the games at a licensed online casino like JackpotCity do pay out fairly. Random number generators are used to ensure fair and transparent outcomes. Since the casino began operating in 1998, it has been licensed and regulated through the Alderney Gambling Control Commission), the rigorous international regulator of remote gaming license holders. JackpotCity’s clear and transparent operations are further reinforced by way of the eCOGRA Seal of Approval.

Yes, players who opt to play for real money can potentially win real money. It is a fact that JackpotCity’s progressive jackpot games have paid out in the millions. The outcomes are guaranteed to be fair because every single online casino game on offer is embedded with a Random Number Generator. This is algorithmic software designed to ensure that all betting outcomes are deemed fair, random and completely independent of one another.

Progressive jackpot games, such as Major Millions, Treasure Nile, and the amazing Mega Moolah pay out the most. Progressive games pool a fraction of every bet placed on them by players around the world and keep climbing until a player gets the winning combination. One of JackpotCity's most sought-after progressives is Wheel of Wishes. For a preview of what to expect from the gameplay, and a glimpse of the extraordinary graphics and bonus features, view the trailer on the online casino's homepage. Here you can also check the jackpot tickers for the top progressive games - the amounts grow with every placed bet, and any jackpot can be claimed with just one spin.

JackpotCity Online Casino offers players a multitude of safe, convenient payment methods, like credit cards, debit cards and e-wallets, such as Neteller, EcoPayz and Skrill. These options are region specific and designed to suit players’ personal preferences. Prepaid solutions such as Entropay and paysafecard are also available as are cheques and bank transfers. JackpotCity Online Casino employs Secure Socket Layer (SSL) technology to protect all sensitive information.

Yes, all new players who sign up with JackpotCity Online Casino can opt in for a deposit bonus of $1 600. This offer is designed to extend the gaming experience and is thus segmented into 4 smaller bonuses of $400 in value. In addition to this offer, JackpotCity Online Casino also provides its players with weekly, daily, and monthly deals. All offers are non-obligatory and do come with terms and conditions.

Online casino games at JackpotCity casino are as real as they get. The casino uses real-time live dealers and the latest technology to immerse players in a realistic croupier experience. True-to-life games of blackjack, baccarat, roulette and more are streamed to the player’s device in full HD quality and come equipped with an intuitive interface that allows for multiple betting options and interaction with the dealer and fellow players.

Yes, JackpotCity Casino is the best online casino for many New Zealand players because it provides them with the best online casino games and online slots for fair chances to win real money in a secure environment. With a track record spanning more than twenty years, payouts that have exceeded the million-dollar mark and over 500 casino games on offer, the JackpotCity brand undoubtedly offers an unsurpassed online casino experience to suit every player.

The best online casino games to play are high return-to-player percentage (RTP) games, like Baccarat Gold 6 Decks, French Roulette Gold VIP and Hold 'em High Gold. Naturally, every player will have their own best game depending on their individual preferences and style. JackpotCity caters for all players with over 500 titles including pokies, casual games, blackjack online, online baccarat, video poker and live dealer games.

To start playing online casino games at JackpotCity, a player must first register an account. Once this rapid and straightforward process is complete, the player receives a Username and Password. Once a player has received this information, it’s simply a case of logging in, selecting the banking lobby, choosing an applicable deposit option and making a deposit. Players can then choose to play and enjoy over 500 world-class online casino games.

An online casino like JackpotCity works by offering real casino games with chances to win real money for players who register for an account and make a deposit. JackpotCity Online Casino employs the latest in browser-based casino gaming technology to provide players with more than 500 casino games within a fully regulated, licensed and safe casino gaming environment. Players can play across multiple devices including desktop and mobile.

Yes, you can play at our New Zealand online casino for free! Many of the games can be enjoyed for no deposit as well as for real money. Play this way when you want to practice, perfect your skills and building your confidence, or when you want to try out new casino games online and decide if you want to spend your hard-earned cash on them. Until you feel sure about real online pokies or any other type of game, all you have to spend is your time.

If you're ready to play real online pokies and other games, it's easy to place the bets on our site. You just need to make sure there are funds in your New Zealand online casino account. In your chosen game, find the controls that allow you to set the size and number of coins or tokens that you want to stake. Once you've set these to the desired level, hit the “Play Now” button to start having fun and, hopefully, winning big!

The WMS URL is in here, need to replace with To see your full list of available payment methods, access the “Banking” tab at the top of our homepage. If you're logged into your account the software will know your location, and all your possible banking options will be displayed.

Depositing money at JackpotCity is incredibly straightforward. You just need to:
1. Access the “Banking” page and then click on the “Deposit” option.
2. Choose the deposit system that you want to use.
3. Enter your details as you are prompted to, and enter how much money you wish to transfer. If you're using debit or credit accounts you will need to enter more information. You might also have to provide proof of address and identity, or other documents.
4. Click to confirm everything is in order, and approve the transaction.
5. Within a few moments, the funds should be in your online casino player account so that you can keep betting.

Follow these simple steps to make withdrawals at JackpotCity Casino:
1. Choose the “Banking” tab, followed by the “Withdrawal” option when it appears.
2. The method that you used for deposits will automatically be selected for your withdrawals unless it can't be used, such as in the case of prepaid cards.
3.Like most other online casinos, if your deposit system can't be used for withdrawals, we'll ask you to choose another cashout option.
4. Follow the prompts to request the withdrawal, and then confirm all details are correct.
5. All withdrawal requests are subject to a 24-hour pending period. Thereafter, the requests will be processed. The specific processing time depends on which payment method you are using to make withdrawals.
For more details, check the “Banking” page.

Usually if deposits don't clear into, or withdrawals don't clear out of online casinos, it comes down to insufficient funds. Check that you have enough money in the account that you're making the transfer from. If you're trying to withdraw your cash, you should also make sure that the pending and processing times are finished. After all this, if you're still having problems there may have been a technical hitch. Ensure that you're connected to the internet, and then log out of and back into your player account. If, after everything, you're still not coming right, get in touch with Customer Support.

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities. “Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you: • bank statements
• Payslip
• Recently filed business accounts
• sale of an asset details in the completion statement
• divorce settlement and court order specifying the written settlement agreement
• inheritance money in the form of the Will statement
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

If your bonus is not clearing into your JackpotCity New Zealand online casino account, it could be because you haven't met some of the requirements. Check that you have fulfilled all conditions, and contact a Customer Service Agent if you're still having issues.